Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
“Several types of goods are exempt from being returned. Perishable goods such as food, astro magazines cannot be returned. We also do not accept products that are higly possible to be exchanged by fake products on the customer end also rings/jewellery/bracelets or and kind of wearable made with specific fitting size for a person can not be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer before consulting us.
There are certain situations where only partial refunds are granted: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@dialforastro.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dialforastro.com and send your item to:G-65, Noida Sector 63 , Uttar Pradesh
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach yu, may vary.
If you are shipping an item over 10,000/- INR , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
Dialforastro offers free shipping on all orders within India. We deliver through safe & fast courier services like DTDC, Blue dart etc. We use Postal service for remote/rural areas where the courier companies have no service. International Shipping – International shipping i.e. outside India is charged as applicable. All shipments are sent through reputed courier service providers such as FedEx, UPS & DHL etc. All our Shipments are insured. The Insurance cost is included in our shipping cost and you do not need to pay anything extra.
The time to get your order ready depends if it is to be studded in Jewellery or certified by any Laboratory of your choice in addition to the Reputed Laboratory Certificate provided by us. It normally takes 4-5 days to stud the Gem stone into jewellery piece. However, Loose Gem stone or Ready Items are dispatched same day to 2 days from the day of order.
You can track your order as we provide you the Tracking ID through email as soon as the order is dispatched from our end. If you have any query, or doubts, please initiate a Whatsapp chat with us, or Call us at
It takes 2 – 3 days to deliver in Metro Cities in India & 3 – 7 days to deliver in other parts of India from date of dispatch. It takes 7 to 10 days for International orders to be delivered by our shipping partners.
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